Category: Returns & Exchanges | Last Updated: April 20, 2026 | Estimated Read Time: 3 min
Changed your mind about the model, color, or storage capacity? You can exchange your device within 30 days of delivery — no restocking fee.
Replace Options
Same model, different configuration: Swap for a different color or storage capacity.
Different model: Upgrade or switch to a different model. Price differences will be charged or refunded.
Accessories: Replace accessories within 2-4 days of purchase after inspection.
3-Step Replace Process
Start your replace. Visit handyswap.com/returns, select "Exchange" as the return reason, and choose your preferred replacement device.
Ship your current device. Back up data, factory reset, pack with all accessories, and ship using the prepaid label provided.
Receive your replacement. Your new device ships once we receive and inspect your return (typically 3-5 business days).
Express Replacement
Need your new device sooner? Choose Express replace and we will ship your replacement within 2-5 business days — before we receive your current device.
A temporary hold is placed on your payment method (equal to the value of the replacement device).
The hold is released once we receive and inspect your returned device.
Important: There is no restocking fee for exchanges within the 30-day window. You only pay the price difference if upgrading to a higher-value device.