Trade-In Knowledge Base | Expert Solutions | Estimated Read Time: 3 min
Eligibility
Q: Which devices are eligible for trade-in?
Q: Which devices are eligible for trade-in?
We accept iPhone models older than the iPhone 11.
Q: Can I trade in a damaged device?
Q: Can I trade in a damaged device?
Yes, but the value may be lower depending on the level of damage.
Q: Do I need to include accessories?
Q: Do I need to include accessories?
No. Only the device itself is required. Original box and accessories are not needed but may slightly increase your trade-in value.
Q: How is the trade-in value determined?
Q: How is the trade-in value determined?
The value is based on:
Device model
Storage capacity
Physical condition
Functional status
Payment
Q: When will I receive my credit?
Q: When will I receive my credit?
You will receive your store credit within 2–3 days after your device is inspected.
Q: What if my device condition is different from what I selected?
Q: What if my device condition is different from what I selected?
If the condition is different, we will send you a new offer.
You can: Accept the new price, or Ask us to return your device for free
Shipping
Q: How long does the whole process take?
Q: How long does the whole process take?
It usually takes 5–7 business days:
2–3 days for shipping
2 days for inspection
1 day for credit processing
Q: Is shipping free?
Q: Is shipping free?
Yes, shipping is completely free. We provide a prepaid shipping label. If your device is returned, that is also free.
Bulk Trade-In
Q Trading in multiple devices?
Q Trading in multiple devices?
Yes. Please contact our team at [email protected] for special pricing and support.